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Did you know we have a dedicated powers and duties tool?

Available to LG Inform Plus subscribers, it provides information on what current legislation gives English and Welsh councils the power to do and what it requires them to do in law. Advanced searching and filtering options make it easy to find specific powers and duties based on legislation, business function and keyword, and results are easily exported in commonly used formats.

Go to Powers and Duties

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Complaints procedure (353) Service

URI
http://id.esd.org.uk/service/353
Description
Provision of a means for local residents and businesses to comment or complain about any of the services it provides. Complaints may be about the quality of the service, delays in providing the service, discrimination or the behaviour of council staff or council representatives.
Modified
03 Apr 2013
Status
Live
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