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Social care - complaints procedure (Wales) Duty
- Description
- Local authorities must have a published complaints procedure (as prescribed) for their social services functions (with the exception of certain functions capable of being considered as representations under the Children Act 1989 and under the Adoption and Children Act 2002); designate a senior officer to be responsible for ensuring compliance; a complaints officer to manage the procedures for handling and considering complaints and provide adequate training. LAs must monitor compliance with the Regulations prepare an annual report.
- Modified
- 09 Jun 2016
- Status
- Live
- is found in the following lists
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- requires
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