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Number of adult social care complaint decisions upheld by the Local Government & Social Care Ombudsman (15432) Metric type
- Help text
- This is the number of decisions on complaints and enquiries for adult social care made by the Local Government & Social Care Ombudsman (LGSCO), formerly the Local Government Ombudsman (LGO), where detailed investigations took place and the complaint was upheld as the Ombudsman found evidence of fault. When the Ombudsman find that a council has done something wrong, it may recommend how it should put it right. Although it cannot make councils act on these recommendations. A number of cases will have been received and decided in different business years and therefore caution should be taken when looking at the upheld totals for one period in isolation.
The LGSCO can look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. Decisions on adult social care are rare for District councils, due to overall responsibilities.
The LGSCO is a free service. It investigates complaints in a fair and independent way. It does not take sides. The LGSCO can look at complaints about things that have gone wrong in the way a service has been given or the way a decision has been made, if this has caused problems. The areas it can look at includes administrative fault, such as the council making a mistake or not following its own rules; poor service or no service; delay; bad advice.
LGSCO advise caution when using these statistics to monitor the performance of organisations because the number of new cases received does not simply depend on the number of problems people have with local services. There are lots of other factors to consider.
Demographics: An organisation that serves a large population is likely to see more complaints. This could also influence the kind of complaints that are made. For example, a community that includes a high proportion of older people may raise more complaints about adult social care services.
Local conditions: Sometimes, one-off events can generate multiple complaints about the same organisation. For example, there may be several complaints from people who oppose a council's decision to grant planning permission for a large housing development.
Expectations: Not everyone who receives a poor service goes on to raise a complaint and some people are less likely to complain than others. So a fall in the number of received complaints may reflect lower expectations rather than an improvement in services.
Signposting: A high number of received complaints might reflect an organisation that is good at letting people know they can ask for an independent investigation.
- Modified
- 18 Aug 2023
- Data last updated
- 11 Oct 2023
- Short label
- Number of Ombudsman complaints - adult social care decisions upheld
- Status
- Live
- Output precision
- 0
- Polarity
- a low value is good
- Measure
- Decisions
- Dataset
- Decisions made
- Collection
- Local government complaint reviews
- Source
- Local Government & Social Care Ombudsman
- is found in the following lists
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