Did you know we have a dedicated powers and duties tool?
Available to LG Inform Plus subscribers, it provides information on what current legislation gives English and Welsh councils the power to do and what it requires them to do in law. Advanced searching and filtering options make it easy to find specific powers and duties based on legislation, business function and keyword, and results are easily exported in commonly used formats.
|
Percentage of people who think their local council keeps residents very well informed about the services and benefits it provides (as a % of all respondents apart from those who answered 'don't know') - telephone survey (2987) Metric type
- Help text
- To view a user friendly display of this and other resident satisfaction data please visit: "Are You Being Served? Resident Satisfaction Benchmarking Main Report", which can be accessed here: http://lginform.local.gov.uk/reports/view/kate-cooper/2162?version=latest
The source of this data is council's own local resident satisfaction surveys. All councils that have uploaded data have followed the 'Are you being served?' guidance on benchmarking resident satisfaction data. The full guidance can be found here: http://www.local.gov.uk/web/10171/home/-/journal_content/56/10171/3484891/ARTICLE-TEMPLATE
The full question text is:
Overall, how well informed do you think [name of council] keeps residents about the services and benefits it provides?
Very well informed
Fairly well informed
Not very well informed
Not well informed at all
Don't know
Towards the start of the survey respondents were provided with a short preamble introducing the local authority. In single tier areas this read: 'Your local area receives services from [name of council]. [Name of council] is responsible for a range of services such as refuse collection, street cleaning, planning, education, social care services and road maintenance.' This was slightly adjusted for two tier areas - please see the guidance for further information.
This metric shows the percentage of residents who answered 'very well informed' (as a percentage of all respondents apart from those who answered 'don't know'), for surveys carried out as a telephone survey.
Use of this data
This data is only available to local authority users of LG Inform. Public access to the data will be granted one year after the end of the financial year for which data relates:
- public access to 2012/13 results will be granted on 31 March 2014
- public access to 2013/14 results will be granted on 31 March 2015
Prior to public access being granted, please do not disclose named local authority level results more widely when you are reporting, unless with clear written consent from the data owner, or unless it has already been made publicly available by the authority in question, for example on their own website. You can of course use anonymised results.
- Modified
- 14 Jun 2022
- Data last updated
- 09 Apr 2021
- Short label
- % who feel very well informed by council (telephone) (excl. dk)
- Status
- Discontinued
- Output precision
- 0
- Polarity
- a high value is good
- Measure
- Per cent
- Dataset
- Resident satisfaction survey
- Source
- Local Government Association
- is found in the following lists
-