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Number of requests for support received from new clients aged 18 to 64 resulting in no services being provided (11326) Metric type
- Help text
- This captures the number of requests received by the local authority from those clients aged 18 to 64 not currently in receipt of long term support resulting in no services being provided. This category is used where the client may have low-level needs which cannot be supported by the council and there is no universal service or obvious third party which could help them or where the client will become self-funding, which does not include 12-week disregard or deferred payments arrangements or full-cost clients, whose support is considered on the books for SALT purposes.
The numbers of requests captured will be shaped by the local authority's arrangements for handling client contacts such as centralised call centres, outsourced arrangements etc. The method of recording client contacts will also influence results, for example whether contact centre calls are recorded directly into the social care database or a different system. Tracked over time the data will reflect changes in levels of demand, contact handling and decisions made in response to requests. This might help local authorities plan staffing and commissioning arrangements.
Clients previously in receipt of short term services intended to maximise their independence (which locally may be termed 'reablement') who return with further requests for service are also captured within a period of 6 months (even if this occurred in the previous year).
Any comparison using this data from 2020/21 and 2021/22 must take into account the impact of the COVID-19 pandemic on both activity numbers and spending. The differing scale of cases around the country, when the impacts occurred, and financial support provided will also affect any comparison between authorities. This makes any form of comparative analysis much more complicated and potentially misleading.
- Modified
- 19 Oct 2023
- Data last updated
- 19 Oct 2023
- Short label
- Requests from new clients aged 18-64 resulting in no services provided
- Status
- Live
- Output precision
- 0
- Polarity
- not applicable
- Measure
- Requests
- Dataset
- Reference tables: Number of requests for support received from new clients aged 18 to 64, by what happened next
- Source
- NHS Digital
- is found in the following lists
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