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Number of formal complaints received per 10,000 population (3393) Metric type
- Help text
- This metric is the number of complaints received by the authority in the reporting period per 10,000 population.
A complaint is defined as when dissatisfaction is expressed about a service (whether that service is provided directly by the council or by a contractor or partner) that requires a response.
A complaint can be received in person, via the telephone, email or in writing.
Authorities may have different procedures for recording complaints therefore this should be kept in mind when comparing figures from different councils and users should refer to any accompanying notes provided by the authority.
- Modified
- 14 Dec 2023
- Data last updated
- 01 Apr 2024
- Short label
- Number of formal complaints received per 10,000 population
- Status
- Live
- Output precision
- 2
- Polarity
- a low value is good
- Measure
- Complaints per 10,000 population
- Dataset
- Complaints
- Collection
- LGI Benchmarking Club
- Source
- Local Government Association
- is found in the following lists
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