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Number of formal complaints received (3392) Metric type
- Help text
- This metric is the number of complaints received by the authority in the reporting period.
A complaint is defined as when dissatisfaction is expressed about a service (whether that service is provided directly by the council or by a contractor or partner) that requires a response.
A complaint can be received in person, via the telephone, email or in writing.
Authorities may have different procedures for recording complaints therefore this should be kept in mind when comparing figures from different councils and users should refer to any accompanying notes provided by the authority.
- Modified
- 11 Nov 2020
- Data last updated
- 01 Apr 2024
- Short label
- Number of formal complaints received
- Status
- Live
- Output precision
- 0
- Polarity
- a low value is good
- Measure
- Complaints
- Dataset
- Complaints
- Collection
- LGI Benchmarking Club
- Source
- Local Government Association
- is found in the following lists
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