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Time taken to process housing benefit new claims and change events - Quarterly (298) Metric type
- Description
- S xn / (y + z)Where:S xn = The total number of calendar days taken to process new claims and change events.y = The number of new claims in the reporting period.z = Number of change events in the reporting period.
- Help text
- This measures the average time taken in calendar days to process all new claims and change events relating to Housing Benefit for that quarter.
Change events are defined as a change of circumstances which requires a decision to be made by the local authority but excluding automatic up-rating and revisions to earlier decisions, e.g. following an accuracy and/or management check or appeal/reconsideration/revision.
The processing time includes all calendar days (including the day the claim is received and the day the claim is decided).
The average number of days taken to process new Housing Benefit (HB) claims/changes of circumstances to existing HB claims is calculated by dividing the number of days of processing by the number of cases processed.
From Q1 2011/12 RTI has been replaced by Speed of Processing (SoP).
- Modified
- 26 Feb 2021
- Data last updated
- 31 Jan 2024
- Short label
- Time taken to process housing benefit new claims and change events - Quarterly
- Status
- Live
- Output precision
- 0
- Polarity
- a low value is good
- Measure
- Days
- Dataset
- Time taken to process housing benefit new claims and change events
- Source
- Department for Work and Pensions
- is found in the following lists
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