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Percentage of people who speak positively of their local council if they are asked about it (as a % of all respondents including those who answered 'don't know') - postal and/or online survey
(2716)
Metric type
- Help text
- To view a user friendly display of this and other resident satisfaction data please visit: "Are You Being Served? Resident Satisfaction Benchmarking Main Report", which can be accessed here: http://lginform.local.gov.uk/reports/view/kate-cooper/2162?version=latest
The source of this data is council's own local resident satisfaction surveys. All councils that have uploaded data have followed the 'Are you being served?' guidance on benchmarking resident satisfaction data. The full guidance can be found here: http://www.local.gov.uk/web/10171/home/-/journal_content/56/10171/3484891/ARTICLE-TEMPLATE
The full question text is:
On balance, which of the following statements comes closest to how you feel about [name of council]?
I speak positively of the council without being asked
I speak positively of the council if I am asked about it
I have no views one way or another
I speak negatively about the council if I am asked about it
I speak negatively about the council without being asked
Don't know
Towards the start of the survey respondents were provided with a short preamble introducing the local authority. In single tier areas this read: 'Your local area receives services from [name of council]. [Name of council] is responsible for a range of services such as refuse collection, street cleaning, planning, education, social care services and road maintenance.' This was slightly adjusted for two tier areas - please see the guidance for further information.
This metric shows the percentage of residents who answered 'I speak positively of the council if I am asked about it' (as a percentage of all respondents including those who answered 'don't know'), for surveys carried out as a postal and/or online survey.
Use of this data
This data is only available to local authority users of LG Inform. Public access to the data will be granted one year after the end of the financial year for which data relates:
- public access to 2012/13 results will be granted on 31 March 2014
- public access to 2013/14 results will be granted on 31 March 2015
Prior to public access being granted, please do not disclose named local authority level results more widely when you are reporting, unless with clear written consent from the data owner, or unless it has already been made publicly available by the authority in question, for example on their own website. You can of course use anonymised results.
- Modified
- 14 Jun 2022
- Data last updated
- 02 Apr 2022
- Short label
- % positive if asked (postal/online) (incl. dk)
- Status
- Discontinued
- Output precision
- 0
- Polarity
- a high value is good
- Measure
- Per cent
- Dataset
- Resident satisfaction survey
- Source
- Local Government Association
- is found in the following lists
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