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Proportion of requests for support from new clients that resulted in universal services or signposted to other services, for adults aged 18 and over (11543) Metric type
- Help text
- This is the proportion of requests for support from new clients aged 18 and over which resulted in universal services or signposting to other services. A new client is defined as an individual who was not in receipt of long term support at time of the request. This is expressed as a proportion of all requests for support from new clients aged 18 and over.
A universal service is any service or support (other than those above) for which national eligibility criteria (following the Care Act) are not relevant. It includes the provision of information and advice.Signposting indicates that the client will not be supported by the local authority and there is no universal service which will help them. Details are therefore given of other organisations (e.g. in the voluntary sector) that might be able to provide assistance.
Each request for support can only have one sequel counted. - this is the response made to the client in terms of any type of support provided. These are applied using a hierarchy of sequels choosing the first which applies according to the order which flows from Short Term Support to Maximise Independence (ST-MAX); long term support; 100% NHS funded; end of life; ongoing low level; short term other; universal / signposted services; no services (deceased); no services (other).
Any comparison using this data from 2020/21 and 2021/22 must take into account the impact of the COVID-19 pandemic on both activity numbers and spending. The differing scale of cases around the country, when the impacts occurred, and financial support provided will also affect any comparison between authorities. This makes any form of comparative analysis much more complicated and potentially misleading.
- Modified
- 26 Jan 2024
- Data last updated
- 19 Oct 2023
- Short label
- Universal or signposted services as % of what happens next, 18+
- Status
- Live
- Output precision
- 1
- Polarity
- not applicable
- Measure
- Proportion of requests (new clients)
- Dataset
- Reference tables: Number of requests for support received from new clients aged 18 and over, by what happened next
- Source
- NHS Digital
- is found in the following lists
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