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Requests for support from new clients aged 18 expressed as a per cent of the adult population (11539) Metric type
- Help text
- This is the number of requests for support received from new clients during the year aged 18 and over, expressed as a proportion of the adult resident population aged 18 and over. A new client is defined as an individual who was not in receipt of long term support at time of the request. The numbers of requests recorded will be shaped by the local authority�s arrangements for handling client contacts such as centralised call centres, outsourced arrangements etc. and the way that they respond to the calls. Depending on the structure in each local authority, these requests may be received directly into adult social care departments, into partner agencies such as mental health trusts, via a contact centre handling all requests for support from the local authority, or a combination of any of these. The method of recording client contacts will also influence results, for example whether contact centre calls are recorded directly into the social care database or a different system. Tracked over time the data will reflect changes in levels of demand, contact handling and decisions made in response to requests. This might help local authorities plan staffing and commissioning arrangements. This measure includes all requests for support received from new clients, aged 18 and over.
Any comparison using this data from 2020/21 and 2021/22 must take into account the impact of the COVID-19 pandemic on both activity numbers and spending. The differing scale of cases around the country, when the impacts occurred, and financial support provided will also affect any comparison between authorities. This makes any form of comparative analysis much more complicated and potentially misleading.
- Modified
- 26 Jan 2024
- Data last updated
- 18 Dec 2023
- Short label
- Requests for support from new clients as % of population, aged 18+
- Status
- Live
- Output precision
- 2
- Polarity
- not applicable
- Measure
- Percent (adult population 18+)
- Dataset
- Reference tables: Number of requests for support received from new clients aged 18 and over, by what happened next
- Source
- NHS Digital
- is found in the following lists
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