Enhanced services Benefit
Efficiency Gains - cost avoidance Benefit
e.g. Virtual Prison Campus helps to reducing reoffending and the associated costs, telecare helps to avoid elderly falls escalating into larger issues
Efficiency Gains - personnel Benefit
e.g. Telecare reduces loading on A&E and in hospitals, Online Choice Based Lettings reduces face to face enquiries
Efficiency Gains - resources Benefit
e.g. GIS mapping of benefit hotspots enables focusing of marketing resources in areas of most need
Enhanced Involvement and Consultation Benefit
e.g. Digital Mentors programme run by Media Trust, lots of examples of technology supporting 'empowerment'
Equality Delivery/ Increased Reach Benefit
e.g. Directgov & Transport Direct can be delivered indirectly via intermediaries to people who don't have direct access - so they can still benefit
Faster Response Benefit
e.g. online benefits calculator enables immediate access to benefits advice tailored to personal circumstances
Improved Awareness Benefit
e.g. Myguide increases the awareness of online government services to those just learning how to use the internet for the first time
Improved Capability to Use Service Benefit
e.g. UK online centres worked in the South West to help people to access egovernment service through community centres
Improved Communication Benefit
e.g. SMS used for deaf people, or video signing aids, or Milton Keynes web avatars - all improve communication
Improved Employee Satisfaction Benefit
e.g. Technology used to free up front line worker time to focus on value added, more satisfying/ rewarding work
Improved Information Benefit
e.g. Directgov consolidates information in one place across many different areas of government services
Improved Information Sharing Benefit
e.g. the CHAIN homelessness database enables sharing of information across hostels
Improved Integration with other services Benefit
e.g. ebenefits - integration of benefits across multiple agencies via a single service entry point
Improved Reliability and Consistency Benefit
e.g. Meganexus customer database which improve the consistency of reporting against employment outcomes
Improved Reputation and Trust Benefit
e.g. Solihull Community Housing interactive CCTV services has improved tenant satisfaction and the organisations reputation/ trust with tenants
Improved Reuse/ Retention Benefit
e.g. Freecycle promotes reuse of products, technology which gives staff the flexibility to work at home or in the community can support retention/ reduce churn
Improved Satisfaction Benefit
e.g. Solihull Community Housing interactive CCTV service has improved tenant satisfaction
Improved Security Benefit
e.g. Use of cashless smart cards in school canteens is a more secure and safer way to pay
Improved Transparency Benefit
e.g. Patient opinion improve transparency of health services, Care records improve transparency of care record etc
Improved Use of Service Benefit
e.g. egovernment rural eChampion programme helped to increase the use of online government services in rural areas
Increased Availability Benefit
e.g. Being able to look for Jobs on Job Centre Plus online in the evenings when job centres are closed
Increased Choice Benefit
e.g. Choice based lettings for housing, Choose and Book for health etc.
Increased Flexibility Benefit
e.g. GP and Hospital bookings via digital TV provide increased choice and flexibility in appointment times and changing these times
Increased Personalisation Benefit
e.g. the CHAIN homelessness database enables services to be tailored to homeless people when they turn up at a hostel
Increased Usability Benefit
e.g. Starthere makes access to services very easy - particularly for those with literacy issues
More Efficient Use of Skills Benefit
e.g. Telecare enables falls to be handled by carers rather than ambulance workers
Reduced Risk Benefit
e.g. South West Regional Reoffending Partnership - data sharing between partners to reduce the risk of reoffending, Contactpoint to reduce risks around vulnerable children
Stronger Partnerships Benefit
e.g. South West Regional Reoffending Partnership - data sharing between partners to reduce the risk of reoffending,
Time Savings Benefit
e.g. Remote case management systems which avoid rekeying of data back in the office - e.g. digi pen and paper (Leeds)