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Housing Benefit
Enhanced Housing Information and Advice Benefit
e.g. Housing Advice via DigiTV, Starthere kiosk service, Choice Based Lettings via Kiosks
Enhanced Support for the Homeless Benefit
e.g. Website with up-to-date info on hostels for intermediaries to support homeless, Chain - database of rough sleepers
Enhanced Tennant-Landlord Interaction Benefit
e.g. Solihull Community Housing community web site, Community display screens - Places for People
Improved Bidding Service Benefit
e.g. Choice based lettings via Digital TV (Kirklees)
Improved Choice in Social Housing Benefit
e.g. Virtual Viewings (einnovations programme), Choice Based Lettings via Digital TV (Kirklees)
Improved Repair and Maintenance Service Benefit
e.g. Responsive Repairs (Harlow) - uses mobile technology to alert and schedule maintenance staff
Tennant Access to ICT and Support Benefit
e.g. Peabody Trust DigiVan, Carpenters Connect, Solihull Community Housing Broadband Powerline Service
Tennant Satisfaction Benefit
e.g. Interactive community CCTV system (Solihull Community Housing)